The provision of excellent customer service is a major focus for Bristol this year as the city seeks to become a WorldHost destination by delivering customer service training to at least 3,000 people working in businesses in the region.
The training comprises a one-day course aimed at equipping staff with the skills needed to provide excellent customer service. Nowhere is the need for this more important than in the retail sector which is why the Broadmead BID has partnered with the WorldHost programme training providers to fund two courses in a city centre location, within Bristol Shopping Quarter.
Jo Hawkins, Broadmead BID manager says: “The BID funded a customer service course in 2014 which was a great success and we’re delighted to be able to provide two more courses for our businesses. We understand that, for some retailers, the cost of staff training makes it impossible for them to arrange themselves. We have all suffered from poor customer service and realise what a huge negative impact it can have. Our retailers rely on repeat business and one bad experience can make a big difference.”
The BID has also recently partnered with First Bus to sponsor a programme to raise standards of customer service provided by bus drivers in Bristol. Customer feedback is being requested in order that good service can be recognised and rewarded.
John Hirst, Chief Executive of Destination Bristol says: “The focus is on Bristol this year. As European Green Capital 2015 and with all the positive media coverage of the city as a great place to live, work, visit and study, customer service is key – we want visitors to Bristol to have a great experience throughout their whole visit to Bristol”.
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